TRAVEL / HOLIDAY INSURANCE
It is recommended that all clients should have adequate travel insurance for the duration of
the holiday. If you decide not to take our recommended policy you should arrange your own
cover to a similar or higher standard.
HOW TO MAKE PAYMENTS
Payments can be made by: debit/credit card (Maestro, Solo, Electron, Visa debit, Visa credit,
MasterCard, American Express, bank transfer, or personal cheque. In the case of using a
credit card we will add a surcharge of 2%. A 25% deposit charge must be made at the time of
confirming your booking. The balance of your holiday invoice must be made 10 weeks prior to
rental start date. If the booking is made within 10 weeks of rental start date then the full
amount must accompany your Booking Form.
BREAKAGE DEPOSIT
Unless otherwise stated, a breakage deposit will be included on your invoice and must be paid
with your final balance. The breakage deposit will be refunded on your return, minus any
damage costs, should they occur. All breakages must be reported to our Local Representative
/ Owner immediately. All single sex and/or young parties will be charged an additional
Security Deposit, which will be included on your confirmation invoice and is payable with
your final balance. Villa owners require us to charge higher levels for single sex and/or
young parties (see Booking Terms & Conditions).
EXTRA SERVICES
Extra Services, like extra maid service, local cooks and chefs, babysitting etc. can be
arranged at some locations. These services are payable directly to the Villa Representative
/ Owner, and are charged at local rates, which vary between properties and/or areas. You can
reserve any Extra Services on the Booking Form prior arrival at the villa.
MAID SERVICE
A Maid service is included in most of our accommodations, excluding Sundays and public
holidays. The maids will not be in the villas all day and their duties consist of general
light cleaning. Additional maid services, such as washing or ironing, may be arranged
locally.
EXTRA BEDS
In some of our accommodations we can arrange for an extra bed at an extra cost. Where a villa
is rented with an extra bed (for example 7 persons in a 3-bedroom accommodation) be advised
that it does not necessarily mean that the amenities of the accommodation will cater for the
extra person.
ARRIVAL/DEPARTURE AT YOUR VILLA
In order that our properties are prepared for new arrivals, we ask clients to vacate their
accommodation by the time stated within your Holiday Pack. It can take more than two hours
to prepare your accommodation on changeover day and it is possible that the maid may be
finishing her duties when you arrive.
HOLIDAY PACK
The Holiday Pack is sent to you approximately two weeks before your rental start date. It
contains a final detailed confirmation of your rental and the Extra Services requested, as
well as directions and entry details to the property, its location and telephone number of
the Villa Representative...
CHECK IN & OUT TIMES
The majority of our properties can be occupied from 2.30pm onwards but this can vary from
property to property. In order that our properties are adequately prepared for new arrivals,
we must ask you to vacate the property by 10am on the day of your departure. When making
your travel arrangements, please take the occupation and vacation times into consideration.
Our travel advisers will be able to advise you of suitable flight timings in order to avoid
unnecessary hours either waiting to enter your property or after leaving your accommodation.
We highly recommend that those visitors arriving at night take a torch. If a transfer has
been arranged through us, you will be transferred to your accommodation from the airport
upon arrival. Arrivals prior to this time must wait until 2.30pm to gain entry.
BOOKING CONDITIONS
It is important that you read our Booking Terms & Conditions before finalizing your booking
with us.
