Coronavirus has now touched all of our lives and our thoughts go out to all our customers who have been affected. However, after a very difficult year it feels as though there is finally some light at the end of the tunnel!
If you are due to be travelling to a Premier Villas holiday home or are currently deciding whether to book, then please relax as you are in good hands. If the FCDO advises against 'all but essential' travel or the government imposes restrictions that mean you are unable to travel due to the Coronavirus, then we will try and change your dates with no admin fees applied but you must pay your balance in accordance with your invoivce date. Please see Portugal boarder website Portugal Boarder Force
In summary this means that:
You will not lose your deposit, it will be transferred to your replacement booking.
The cost of your holiday will remain the same, regardless of FX movements or future price increases. We are also waiving all admin fees for amending dates for bookings affected by Covid19. Should you wish to book more expensive dates for your replacement booking then you simply pay the difference. You can still look forward to your Premier Villas & Resorts holiday experience! We do however require balance payments to be made on time in accordance with your invoice payment date.
Covid-19 travel guidance for passengers
Help control the virus by travelling safely and responsibly, during the coronavirus outbreak. Full details can be found on Gov.uk.
Covid-19 Cleaning Standard
As travel restrictions will eventually open up, villa holidays are set to be more popular than ever. We are working closely with our owners and property managers to ensure they feel well prepared to welcome our guests. We've provided them with enhanced hygiene guidelines and cleaning checklists to ensure their property meets appropriate hygiene standards in line with Covid-19.
We are also encouraging owners to implement self-check-in through technology, electronic key boxes or other means where possible if they haven’t already got this in place, as well as adhere to social distancing measures. For example asking cleaning teams to only go into homes when guests aren't present and providing a contactless service for the extras booked through our online Concierge Team. If you have any specific property-related questions feel free to ask our friendly team when you enquire.
Please note, that due to the effects of Covid-19 there may be some local businesses and services mentioned on your holiday home listing page, that may not be open/available. We apologise in advance for any inconvenience.
For British citizens, the right to change your dates will depend on whether you are deemed free to travel to the specific region where your holiday home is located, as determined by the official advice from the FCDO that can be found here: www.gov.uk/foreign-travel-advice, or as defined by UK government travel restrictions.
For foreign nationals, the right to change your dates will depend on whether you are free to travel to the specific region where your holiday home is located, as determined by the official advice from the governing body of your country of residence.
Date changes may be requested up to 28 days before your holiday start date.*
Bookings may be moved to any alternative available dates of equivalent monetary value or simply pay the difference.
The full balance will need to be paid 10 weeks before the original holiday start date or your deferred departure date n order for us to confirm any date change.
*If travel restrictions have been temporarily lifted, but then are reinstated again within 28 days of your holiday start date, we would work closely with the owner to try to find a solution for postponement.
What happens if we’re advised we can’t travel?
If the FCDO (or international equivalent) advises against “all but essential travel” or the government imposes travel restrictions to your destination we will liaise with the holiday home owner or property manager on your behalf to defer your holiday (with no additional admin costs to pay). Travellers are advised to keep up to date with the FCDO travel advice for the country they are travelling to.
What if I decide I don't want to travel?
If the FCDO advice has not changed and holidays are operating as normal (subject to Covid 19 testing requirements), your holiday will be subject to our usual booking conditions and standard cancellation charges will apply.
If I can’t travel, can I claim via my travel insurance?
It is likely that any cancellation charges that have arisen as a result of the Coronavirus pandemic will be covered by your provider. However, you would need to check your policy to confirm. For policies taken out after this date, most would not include cover for cancellation as a result of Covid19.
If the FCDO says I can travel to my destination, can I still defer my holiday?
Owners are not contractually obliged to defer your dates in this scenario but if you still prefer not to travel we are more than happy to make a request to the owner on your behalf to defer your booking (dates are subject to availability). If you wish to do so then please contact us.
My balance is due for my holiday. Do I have to pay this?
You will need to pay your balance unless you wish to cancel your booking and attempt to claim the deposit back via your travel insurance provider. For added peace of mind remember that if the FCDO advice changes, and you are no longer able to travel, you will still have the option to move your holiday to a later date.
Why can't I just have a refund instead of moving my dates?
Premier Villas & Resorts act as Agents to the holiday Principal (usually the holiday home owner or property manager). When we collect a deposit to confirm a booking we pay it over to the holiday Principal to ensure that the dates are held, so from that point onwards we are no longer in possession of your funds and therefore not in a position to refund them.
What if the owner or property manager is unable to accommodate my date change for any reason?
By far the majority of our bookings have been moved without issue. However, all deferred holidays are subject to availability and the discretion of the holiday home owner or property manager. Should a change of dates not be possible you will be issued with a voucher to the equivalent monetary value to use on any other Premier Villas & Resorts holiday home. Please note, this only applies to bookings where the cancellation has been requested more than 28 days prior to the original start date.
When I move my dates is there an option to book a different property?
Deferred bookings are only eligible to the original holiday home that you booked, as the deposit payment will have already been made to the home owner or property manager.
How far in advance can I request to change the dates of my booking?
Due to the rapid and ever-changing nature of the pandemic we cannot consider any date change requests until six weeks prior to your start date.
If I have deferred my booking once can I change my dates again?
Should you wish to change your dates after your deferred booking has been confirmed we would be happy to ask the owner. However, this will be completely at their discretion and subject to availability.