HOW TO BOOK
1. Select your favourite villas. Either browse through our website or use
our search engine to select what villas match your requirements.
2. Verify availability. In our website you can check on availability of the
villa of your choice by checking the calendar at the bottom of each property page. You will
need to contact us to have availability confirmed. You can call our reservations team on +44
(0) 1243 514970 or email us at
3. Make your provisional booking. We will hold a provisional booking for
you up to 3 days to give you time to make all arrangements you need for your holiday. We
will be happy to help you, should you ask us, with airport transfers, car hire, welcome food
pack, and any other items you may need for your staying in your villa.
4. Confirm your booking. To confirm your booking you will need to make a
25% deposit (if the booking is made more than 10 weeks before rental start date) or pay the
total amount of your holiday invoice (should the booking being made less than 10 weeks
before rental start date). We will ask you to provide us with debit / credit card details
along with all information with regards to your party (booking leader, home address, contact
details, etc). Alternatively, you will be able to send us a personal cheque or make a bank
transfer. We do not hold bookings for holidays that are on special offer.
5. Complete your booking. Your holiday balance is due 10 weeks prior to
departure and the payment date will be clearly noted on your holiday confirmation invoice.
We will also send you a reminder via email.
6. Take with you on holiday. We will send to you a holiday pack with all
the instructions, directions and vouchers you will need once you have arrived at your
WHAT YOUR HOLIDAY PRICE INCLUDES
- Accommodation as booked
- All local accommodation taxes
- Maid service (unless stated otherwise)
- Water, gas, electricity
- Linen and towels (except cot linen and beach towels)
- Weekly linen change (or twice weekly where applies)
- Swimming pool and garden maintenance
- All other services included as stated on villa details
WHAT YOUR HOLIDAY PRICE DOES NOT INCLUDE
- Airport transfers to and from your villa
- Car hire
- Central heating costs
- Credit card service charges
- Travel / holiday insurance
- Baby cot and high chair (unless stated otherwise)
- Extra Services available
- Damage deposit
- Use of swimming out of season
TRAVEL / HOLIDAY INSURANCE
It is recommended that all clients should have adequate travel insurance for the duration of
the holiday. If you decide not to take our recommended policy you should arrange your own
cover to a similar or higher standard.
HOW TO MAKE PAYMENTS
Payments can be made by: debit/credit card (Maestro, Solo, Electron, Visa debit, Visa credit,
Mastercard, American Express, JCB), bank transfer, or personal cheque. In the case of using
a credit card we will add a surcharge of 2% (2.3% for American Express). A 25% deposit
charge must be made at the time of confirming your booking. The balance of your holiday
invoice must be made 10 weeks prior to rental start date. If the booking is made within 10
weeks of rental start date then the full amount must accompany your Booking Form. If you do
not pay on the date due then we reserve the right to treat the booking as cancelled and you
could therefore be liable to pay cancellation charges of up to 100% of the holiday price
(see Booking Terms & Conditions).
Unless otherwise stated, a breakage deposit will be included on your invoice and must be paid
with your final balance. The breakage deposit will be refunded on your return, minus any
damage costs. All breakages must be reported to our Local Representative / Owner
immediately. All single sex and/or young parties will be charged an additional Security
Deposit, which will be included on your confirmation invoice and is payable with your final
balance. Villa owners require us to charge higher levels for single sex and/or young parties
(see Booking Terms & Conditions).
Extra Services, like maid service, local cooks and chefs, babysitting, wine tours, etc. can
be arranged at some locations. These services are payable in euro directly to the Villa
Representative / Owner, and are charged at local rates, which vary between properties and/or
areas. You can reserve any Extra Services on the Booking Form prior arrival at the
A Maid service is included in most of our accommodations, excluding Sundays and public
holidays. The maids will not be in the villas all day and their duties consist of general
light cleaning. Additional maid services, such as washing or ironing, may be arranged
In some of our accommodations we can arrange for an extra bed at an extra cost. Where a villa
is rented with an extra bed (for example 7 persons in a 3-bedroom accommodation) be advised
that it does not necessarily mean that the amenities of the accommodation will cater for the
ARRIVAL/DEPARTURE AT YOUR VILLA
In order that our properties are prepared for new arrivals, we ask clients to vacate their
accommodation by the time stated within your Holiday Pack. It can take more than two hours
to prepare your accommodation on changeover day and it is possible that the maid may be
finishing her duties when you arrive.
The Holiday Pack is sent to you after receipt of your final payment, or 2 weeks before your
rental start date. It contains a final detailed confirmation of your rental and the Extra
Services requested, as well as directions to the property, its location and telephone number
of the Villa Representative / Owner.
We have very stringent rules when selecting properties and are careful to ensure that the
surrounding area is free of any building work or other potential nuisance. However, we have
no control over building regulations and occasionally a building site appears next to one of
our villas. When possible, we will offer an alternative should this happen.
Please ensure that your children are not left unsupervised at any time and be especially
careful with balconies, swimming pools and stairs. We can arrange for stair gates to be
fitted at certain villas. If this is possible there will be a small hire charge. Please
enquire when booking. Please note that parents are responsible for the actions of their
children at all times.
CHECK IN & OUT TIMES
The majority of our properties can be occupied from 2.30pm onwards. In order that our
properties are adequately prepared for new arrivals, we must ask you to vacate the property
by 10am on the day of your departure. When making your travel arrangements, please take the
occupation and vacation times into consideration. Our travel advisers will be able to advise
you of suitable flight timings in order to avoid unnecessary hours either waiting to enter
your property or after leaving your accommodation. We highly recommend that those visitors
arriving at night take a torch. If a transfer has been arranged through us, you will be
transferred to your accommodation from the airport upon arrival. Arrivals prior to this time
must wait until 2.30pm to gain entry.
POOLS, GARDEN AND GENERAL MAINTENANCE
All of our properties are maintained by staff who have access to our accommodation. We ask
you for your co-operation when our staff visit, as it is imperative to keep the
accommodation well maintained for you and our future client enjoyment.
Satellite TV where mentioned will generally give only free channels. Please note that with
digital satellite systems the card is programmed to the box, and therefore you will not be
able to use your own satellite card. TV where mentioned will give only foreign channels.
Some destinations have DVD shops which rent English DVDs.
PASSPORTS AND VISAS
It is your responsibility to ensure that you have a current passport valid for the country to
which you are travelling, and that you obtain a visa, should you require one. If you do not
hold a current passport, you should allow sufficient time to obtain one. Sometimes it can
take a long time for your passport to be processed. Regulations covering holders of non-UK
passports vary and you are advised to check with the government consulate for further
details. If travelling on your honeymoon, you will need to book your holiday under the name
that is stated on your passport (i.e. your maiden name, should you not have had the
opportunity to get your passport changed).
It is very important that you read our Booking
Terms & Conditions before finalizing your booking with us.