HOW TO BOOK

1. Select your favourite villas. Either browse through our website or use our search engine to select what villas match your requirements.

2. Verify availability. In our website you can check on availability of the villa of your choice by checking the calendar at the bottom of each property page. You will need to contact us to have availability confirmed. You can call our reservations team on +44 (0) 1243 514970 or email us at [email protected].

3. Make your provisional booking. We will hold a provisional booking for you up to 3 days to give you time to make all arrangements you need for your holiday. We will be happy to help you, should you ask us, with airport transfers, car hire, welcome food pack, and any other items you may need for your staying in your villa.

4. Confirm your booking. To confirm your booking you will need to make a 25% deposit (if the booking is made more than 10 weeks before rental start date) or pay the total amount of your holiday invoice (should the booking being made less than 10 weeks before rental start date). We will ask you to provide us with debit / credit card details along with all information with regards to your party (booking leader, home address, contact details, etc). Alternatively, you will be able to send us a personal cheque or make a bank transfer. We do not hold bookings for holidays that are on special offer.

5. Complete your booking. Your holiday balance is due 10 weeks prior to departure and the payment date will be clearly noted on your holiday confirmation invoice. We will also send you a reminder via email.

6. Take with you on holiday. We will send to you a holiday pack with all the instructions, directions and vouchers you will need once you have arrived at your destination airport.

WHAT YOUR HOLIDAY PRICE INCLUDES

  • Accommodation as booked
  • All local accommodation taxes
  • Maid service (unless stated otherwise)
  • Water, gas, electricity
  • Linen and towels (except cot linen and beach towels)
  • Weekly linen change (or twice weekly where applies)
  • Swimming pool and garden maintenance
  • All other services included as stated on villa details

WHAT YOUR HOLIDAY PRICE DOES NOT INCLUDE

  • Airport transfers to and from your villa
  • Car hire
  • Central heating costs
  • Credit card service charges
  • Travel / holiday insurance
  • Baby cot and high chair (unless stated otherwise)
  • Extra Services available
  • Damage deposit
  • Use of swimming out of season

TRAVEL / HOLIDAY INSURANCE

It is recommended that all clients should have adequate travel insurance for the duration of the holiday. If you decide not to take our recommended policy you should arrange your own cover to a similar or higher standard.

HOW TO MAKE PAYMENTS

Payments can be made by: debit/credit card (Maestro, Solo, Electron, Visa debit, Visa credit, Mastercard, American Express, JCB), bank transfer, or personal cheque. In the case of using a credit card we will add a surcharge of 2% (2.3% for American Express). A 25% deposit charge must be made at the time of confirming your booking. The balance of your holiday invoice must be made 10 weeks prior to rental start date. If the booking is made within 10 weeks of rental start date then the full amount must accompany your Booking Form. If you do not pay on the date due then we reserve the right to treat the booking as cancelled and you could therefore be liable to pay cancellation charges of up to 100% of the holiday price (see Booking Terms & Conditions).

BREAKAGE DEPOSIT

Unless otherwise stated, a breakage deposit will be included on your invoice and must be paid with your final balance. The breakage deposit will be refunded on your return, minus any damage costs. All breakages must be reported to our Local Representative / Owner immediately. All single sex and/or young parties will be charged an additional Security Deposit, which will be included on your confirmation invoice and is payable with your final balance. Villa owners require us to charge higher levels for single sex and/or young parties (see Booking Terms & Conditions).

EXTRA SERVICES

Extra Services, like maid service, local cooks and chefs, babysitting, wine tours, etc. can be arranged at some locations. These services are payable in euro directly to the Villa Representative / Owner, and are charged at local rates, which vary between properties and/or areas. You can reserve any Extra Services on the Booking Form prior arrival at the villa.

MAID SERVICE

A Maid service is included in most of our accommodations, excluding Sundays and public holidays. The maids will not be in the villas all day and their duties consist of general light cleaning. Additional maid services, such as washing or ironing, may be arranged locally.

EXTRA BEDS

In some of our accommodations we can arrange for an extra bed at an extra cost. Where a villa is rented with an extra bed (for example 7 persons in a 3-bedroom accommodation) be advised that it does not necessarily mean that the amenities of the accommodation will cater for the extra person.

ARRIVAL/DEPARTURE AT YOUR VILLA

In order that our properties are prepared for new arrivals, we ask clients to vacate their accommodation by the time stated within your Holiday Pack. It can take more than two hours to prepare your accommodation on changeover day and it is possible that the maid may be finishing her duties when you arrive.

HOLIDAY PACK

The Holiday Pack is sent to you after receipt of your final payment, or 2 weeks before your rental start date. It contains a final detailed confirmation of your rental and the Extra Services requested, as well as directions to the property, its location and telephone number of the Villa Representative / Owner.

BUILDING WORK

We have very stringent rules when selecting properties and are careful to ensure that the surrounding area is free of any building work or other potential nuisance. However, we have no control over building regulations and occasionally a building site appears next to one of our villas. When possible, we will offer an alternative should this happen.

CHILDREN'S SAFETY

Please ensure that your children are not left unsupervised at any time and be especially careful with balconies, swimming pools and stairs. We can arrange for stair gates to be fitted at certain villas. If this is possible there will be a small hire charge. Please enquire when booking. Please note that parents are responsible for the actions of their children at all times.

CHECK IN & OUT TIMES

The majority of our properties can be occupied from 2.30pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 10am on the day of your departure. When making your travel arrangements, please take the occupation and vacation times into consideration. Our travel advisers will be able to advise you of suitable flight timings in order to avoid unnecessary hours either waiting to enter your property or after leaving your accommodation. We highly recommend that those visitors arriving at night take a torch. If a transfer has been arranged through us, you will be transferred to your accommodation from the airport upon arrival. Arrivals prior to this time must wait until 2.30pm to gain entry.

POOLS, GARDEN AND GENERAL MAINTENANCE

All of our properties are maintained by staff who have access to our accommodation. We ask you for your co-operation when our staff visit, as it is imperative to keep the accommodation well maintained for you and our future client enjoyment.

SATELLITE/TV/VIDEO

Satellite TV where mentioned will generally give only free channels. Please note that with digital satellite systems the card is programmed to the box, and therefore you will not be able to use your own satellite card. TV where mentioned will give only foreign channels. Some destinations have DVD shops which rent English DVDs.

PASSPORTS AND VISAS

It is your responsibility to ensure that you have a current passport valid for the country to which you are travelling, and that you obtain a visa, should you require one. If you do not hold a current passport, you should allow sufficient time to obtain one. Sometimes it can take a long time for your passport to be processed. Regulations covering holders of non-UK passports vary and you are advised to check with the government consulate for further details. If travelling on your honeymoon, you will need to book your holiday under the name that is stated on your passport (i.e. your maiden name, should you not have had the opportunity to get your passport changed).